Refund policy

Returns & Refunds

Each piece in the Beyoand collection is a one-of-a-kind natural specimen, photographed and described individually. Because of this, we do not accept returns or exchanges unless an item arrives damaged or significantly different from its description.

If your order arrives damaged, please contact us within 48 hours of delivery at studio@beyoand.com with photos of the item and packaging. We will do our best to make it right.

All sales are final on undamaged items.

Natural variations
Natural stones are formed over millions of years and will always carry unique markings, inclusions and slight colour variations. These are not defects, they are part of what makes each piece one of a kind. We photograph every piece individually so you know exactly what you are receiving.